Frequently Asked Questions

Yes! We ship internationally ๐Ÿ˜Š

Yes of course! At checkout we will ask you to put in a voucher code for any discounts.

Once an order is placed, we are unable to cancel the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.

Once an order is placed we’re not able to cancel or make any changes to the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.

Uh oh! Weโ€™ll need to try and fix this for you before your order ships, so please get in touch straight away with your Order ID and correct shipping address.

Once despatched you will receive a tracking number via email for your order! It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link.

Make sure youโ€™ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE too so that you wonโ€™t miss a beat from us in future! Still no luck finding this one? Not to worry, just send us an email so we can resend it to you!

If you’ve double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Experience Team so we can help right away!

We aim to have all Australian orders shipped in 1-3 business days.

Yes it can, for Australian customers only!

All parcels are sent with a ‘No Signature Required’ delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. Places to check are in the letterbox, around the front of your home – especially behind bins/pot plants/fences. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please give us a call or send us an email so we can investigate further with the courier!

We accept all major credit and debits cards, as well as PayPal. AUS and NZ based customers also have the option to checkout with AfterPay.

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